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Privacy Policy

Effective Date: 01 Feburary 2023

Introduction

Telelingo is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our live translation app and related services. By using Telelingo, you consent to the practices described in this Privacy Policy.

IMPORTANT: Please read this Privacy Policy carefully and check back periodically for updates. Your continued use of Telelingo after any changes to this Privacy Policy will signify your acceptance of those changes.

1.
Personal Information

We may collect the following personal information when you use Telelingo:

  • Contact Details: This may include your email address, phone number, and address.
  • Name: Your first and last name.
  • Other Credentials: This may include additional information required to verify your identity and provide the service, such as government-issued identification or payment information.
    • 2.
    Communication Data

    When you use Telelingo's call feature, we may collect information related to your communication, including:

  • Call records, including the date, time, and duration of calls.
  • The language pairs used during the calls.
  • User-generated content, such as messages and translations.
    • 3.
    Usage Data

    We collect data related to your usage of the Telelingo app, including:

  • Device information, such as your device type, operating system, and device identifier.
  • Log information, such as IP addresses, browser type, and pages visited on our website.
  • Location data if you enable location services.
  • Analytics data to improve our service and user experience.
    • How We Use Your Information

    We use the information collected for the following purposes:

  • Providing Services: To facilitate live translations and calls through the app.
  • User Authentication: To verify your identity and ensure the security of our service.
  • Communication: To communicate with you regarding your account and service-related updates.
  • Improving Our Service: To analyze user behavior and preferences, diagnose technical issues, and enhance the app's functionality.
  • Marketing and Promotions: To send you updates, promotions, and other marketing communications with your consent.
    • Data Sharing and Disclosure

    Telelingo may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services.
  • Legal Compliance: We may disclose your information to comply with legal obligations, respond to requests from law enforcement agencies, or protect our rights and interests.
  • Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
    • Your Choices

    You have the following choices regarding your personal information:

  • Access and Update: You can access, correct, or update your personal information by logging into your Telelingo account.
  • Communication Preferences: You can opt out of receiving marketing communications from us by following the instructions in the communication.
    • Security

    Telelingo employs reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    Children's Privacy

    Telelingo is not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe that a child has provided us with their personal information, please contact us, and we will take appropriate steps to delete such information.

    Changes to this Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communication channels.

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